Terms of service

These Terms of Service (“Terms”) govern your access to and use of the website at https://www.petalvana.com and all related services, features, content, applications, products or technologies offered by Petalvana (“Petalvana,” “we,” “us,” or “our”) (collectively “Services”). By accessing, browsing, or using the Services, you agree to these Terms. If you do not agree with any part of these Terms, you should not access or use the Services.

Eligibility and Account

You must be at least 18 years old or the age of majority in your jurisdiction to use our Services. By using the Services, you represent that you meet this requirement and have the legal authority to enter into these Terms.

If you create an account on Petalvana, you agree to provide accurate, current, and complete information about yourself. You are responsible for maintaining the confidentiality of your account login and for all activities that occur under your account. You must notify us immediately if you suspect unauthorized access to your account.

Use of the Services

Petalvana grants you a personal, non-exclusive, non-transferable, revocable right to access and use the Services solely for your personal or business use in compliance with these Terms. You agree not to:

• Use the Services for any unlawful purpose or in violation of applicable laws;
• Attempt to gain unauthorized access to any portion of the Services, including others’ accounts;
• Use automated scripts or tools to collect data from the Services;
• Copy, reproduce, distribute, publish, or create derivative works of any part of the Services, except as expressly permitted;
• Interfere with the operation of the Services or impair others’ access.

Orders and Payment

All orders for products from Petalvana are subject to our acceptance. When you place an order, you authorize us to charge your selected payment method. Prices are quoted in the currency displayed on the site and include applicable taxes where required by law. Delivery charges and other applicable fees are added at checkout.

We reserve the right to refuse or cancel any order for any reason, including product unavailability, errors in pricing or product description, or suspected fraud or unauthorized payment activity. If your order is canceled after payment, we will issue a refund in accordance with our refund policy.

Intellectual Property

The content available on the Services, including text, images, graphics, logos, designs, icons, and software (“Content”), is the property of Petalvana or its licensors and is protected by copyright, trademark, trade dress, and other intellectual property laws. You may not use, copy, modify, distribute, transmit, display, or create derivative works of any Content without our prior written consent.

Third-Party Links and Services

The Services may contain links to third-party websites, applications, or services that are not owned or controlled by Petalvana. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party sites or services. Your interactions with third parties are solely between you and the third party, and Petalvana is not liable for any loss or damage arising from such interactions.

Disclaimers

The Services and Content are provided on an “as is” and “as available” basis without warranties of any kind, express or implied. Petalvana disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall Petalvana, its affiliates, officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, revenue, data, or business opportunities arising out of or in connection with your use of the Services, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if advised of the possibility of such damages.

Indemnification

You agree to indemnify, defend, and hold harmless Petalvana and its affiliates, officers, directors, employees, agents, and licensors from and against all claims, demands, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to your use of the Services, violation of these Terms, or infringement of any third-party rights.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the state in which Petalvana conducts its primary business, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts located within that state, and you consent to the personal jurisdiction of such courts.

Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, you may contact Petalvana using the details below:

Email: support@petalvana.com

We will make reasonable efforts to respond to all inquiries within a commercially reasonable timeframe. For legal notices, written communication sent via email will be deemed received on the date of confirmed delivery.

If you are contacting us regarding a specific order, please include your full name, order number, and relevant details to help us assist you efficiently.